Community Outreach

Behavioral Health Navigator Program

Mental Health Matters

The lack of behavioral health resources available for the uninsured and underinsured has had a devastating impact on those individuals seeking mental health services in our community. Due to funding issues, the few remaining community behavioral health centers can no longer offer services on a sliding fee scale, leaving many individuals with no other alternative but to seek care and medications through hospital emergency departments—or worse yet—go untreated.

In order to address this issue, NCH employs a Behavioral Health Navigator (BHN), who provides bedside assessment services in the NCH Behavioral Health Unit and supporting services in the community. The navigator offers ongoing case management to patients referred by the hospital, community partners and community clinics.

The navigator provides assessments, emotional support, referrals, and a variety of social services interventions, and is available to both community clinics and patients, to ensure a flow of psychosocial and medical information. This collaborative effort assures the integration of coordinated services and enhances patient capacity and opportunity to manage their behavioral health and decrease behavioral health crisis.

The navigator considers insurance, geography, transportation and other needs when referring patients to community clinics. The navigator also considers the ability of community clinics to handle medically complex patients and understands the limited ability of some clinics to handle patients with complicated psychiatric issues.

In addition, the navigator is available for outreach educational purposes on behavioral health disease for both individual and group sessions. All services are free.

Behavioral Health Navigator

Community Resource Center
1585 N. Rand Road, Palatine
Monday-Friday, appointments required

2016 Community Benefit Report

Community Benefit Report
Answering the call of our community

At Northwest Community Healthcare, we consider it a privilege to care for all who live and work in the area. Community isn’t just part of our name – it’s at the core of who we are.

In 2016, it was our pleasure to direct $63.2 million in programs and services that greatly benefited our community’s unique needs.

Download our Community Benefit Report